Return & Exchange

If you’re not satisfied with your purchase, we’ve outlined the following guidelines to help make your return a smooth and seamless experience:

  • You may return any product up to 30 days from the delivery time. 
  • Please contact Faireways Support to request a return ([email protected]).
  • Unless your item is received damaged, or there was some error on our part, you will be responsible for all return shipping costs with the same courier you received a product with. 

Items that are not received by the customer and returned to us

Items that are not received and are returned to us due to the customer not being available for several delivery attempts or rejecting delivery will be charged the original shipping cost and the return shipping. Custom ordered products are charged the full value.

Damage Policy

  • All items are shipped to you in the best possible packaging to ensure that you receive your products in perfect shape. Upon receipt, please inspect your package closely.
  • If you receive a damaged item, Faireways will assist you in receiving a replacement or refund as quickly as possible – at no cost to you.
  • If there is minor damage to the packaging, please indicate as such when you sign for the shipment.
  • In the unlikely event that you find your product to be damaged upon opening it, please notify Faireways Support within 3 days of receipt.

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